Sales Support Specialist education and training requirements 

A Sales Support Specialist needs to have a minimum of a high school diploma, though some employers prefer candidates with an associate or bachelor’s degree in areas including business, economics and marketing. For Sales Support Specialists selling technical, scientific or medical products, pharmaceutical, engineering and science degrees can be beneficial.

Sales Support Specialist experience requirements

Depending on the needs of your organization, you may prefer entry-level candidates you can train in-house. You may also prefer candidates with a one to three years experience or more for senior positions. A Sales Support Specialist can demonstrate expertise in essential skills by earning various certifications, including:

  • Certified Professional Sales Person (CPSP) Certification: This certification is obtained by completing a six-week course that teaches individuals how to improve communication skills and connect with clients on a personal level

  • Customer Care Professional Certification: This certification teaches valuable communication and listening skills while helping individuals learn how to assist clients in a variety of settings

Sales Support Specialist skills and qualifications

A Sales Support Specialist needs to have excellent interpersonal skills in order to work efficiently within a team while having the ability to complete tasks and make decisions independently. Other essential skills a Sales Support Specialist should have include:

  • Computer literacy: In addition to data entry and typing, Sales Support Specialists need to have knowledge of basic spreadsheet and word processing creation software

  • Time management and organization: These professionals use a variety of organization methods, including calendar management, to handle multiple projects at one time and completing tasks efficiently and quickly

  • Customer service: Sales Support Specialists should have strong professional conversation etiquette, especially in person and over the phone when interacting with company representatives, clients and customers

  • Communication: Clear communication and the ability to explain concepts in simple terms are used to help the customer work through problems and accurately describe products

  • Problem-solving: These professionals should be able to use critical and creative thinking to identify and resolve issues with products and orders

Sales Specialist 1
  • 10+ years' experience in inbound/outbound sales role

  • 3+ years' experience in supervisory role

  • Bachelor's Degree in Marketing, Advertising or related field

  • Excellent written and oral communication skills

  • Availability to work 40-50 hours per week depending on demand

**If you do not have ALL QUALIFICATIONS LISTED please do not continue with application.

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